Welcome to The Ocean Motion (www.theoceanmotion.com). These Terms and Conditions govern your use of our website and the purchase of professional aquatic safety equipment from our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for professional lifeguard teams, aquatic facilities, and individuals seeking high-quality aquatic safety equipment. By using this site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of The Ocean Motion and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional aquatic safety equipment including:

  • Guard Gear and Apparel
  • First Aid and Safety Kits
  • AED Units & Cabinets
  • Learn-to-Swim equipment
  • Facility and Deck Equipment

While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned unless defective:

  • AED Units & Cabinets
  • Opened First Aid and Safety Kits
  • Custom or special-order items

3. Ordering and Payment

3.1 Order Process

When you place an order, you agree to:

  • Provide accurate and complete information
  • Pay all charges incurred under your account
  • Comply with all applicable laws

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

We ship globally except to certain Asian countries and remote locations.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused
  • In original packaging
  • With all tags attached

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Receive return authorization and instructions
  3. Ship items to: 1828 Blue Spruce Lane, Baltimore, MD 21212 USA

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect your return. Please allow 3-10 business days for the refund to appear in your account.

6. User Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our products for unlawful purposes
  • Misrepresent your affiliation with any entity
  • Interfere with website operations
  • Attempt to gain unauthorized access to our systems

7. Liability Limitations

7.1 Product Use

Our aquatic safety equipment is designed for professional use. Proper training is required for many products. The Ocean Motion is not liable for:

  • Misuse of products
  • Injuries resulting from improper use
  • Failure to follow manufacturer guidelines

7.2 Website Availability

We strive to maintain uninterrupted service but are not liable for temporary unavailability due to technical issues beyond our control.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of Maryland, USA, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Contact Information

For questions about these Terms:

The Ocean Motion
1828 Blue Spruce Lane
Baltimore, MD 21212 USA
Email: [email protected]
Phone: +1 (410) 555-OCEAN
Hours: Monday-Friday, 8am-5pm EST