At The Ocean Motion, we’re committed to providing professional aquatic safety equipment to lifeguard teams and aquatic facilities worldwide. Our shipping and returns policies are designed with your needs in mind, ensuring a smooth experience from order to delivery.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship globally except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our professional aquatic safety equipment. If you’re not completely satisfied, we offer a straightforward returns process.

Key Policy Highlights

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Processing Time: 3-5 business days after we receive your return
  • Non-Returnable Items: AED Units & Cabinets, First Aid and Safety Kits (if opened)

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear The Ocean Motion Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return: [List item names and quantities]
Reason for return: [Brief explanation]
Preference: [Refund or Exchange for (specify item if exchanging)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 1828 Blue Spruce Lane, Baltimore, MD 21212 USA

Step 3: Ship Your Return

Package your items securely in the original packaging with all tags and accessories included. Affix the return label we provide (for U.S. returns) or follow the international return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after approval

You’ll receive email confirmation when your refund is issued. Depending on your financial institution, it may take 3-10 business days for the refund to appear on your statement.

Non-Returnable Items

For health and safety reasons, the following professional equipment cannot be returned or exchanged unless defective:

  • AED Units & Cabinets
  • First Aid and Safety Kits (if opened)
  • Custom or special-order items

If you receive a defective item from these categories, please contact us immediately at [email protected] with photos of the issue.

International Returns

For returns outside the United States:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service
  • Original shipping costs are non-refundable
  • Refunds will be issued minus any restocking fees (15% for international returns)

Need Assistance?

Our aquatic safety specialists are here to help with any shipping or return questions:

Last Updated: [Insert Date]