Privacy Policy

At The Ocean Motion (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. As trusted suppliers of professional aquatic safety equipment to lifeguard teams, aquatic facilities, and water safety organizations worldwide, we understand the importance of maintaining your trust through responsible data practices.

1. Information We Collect

To provide our services and process your orders efficiently, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and professional affiliation (e.g., aquatic facility name)
• Payment Information: Credit/debit card details (processed securely), PayPal email, or purchase order information for commercial accounts
• Transaction Details: Purchase history, order preferences, and equipment specifications
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Correspondence with our customer support team

2. How We Use Your Information

We use the collected data for the following purposes:

• Process and fulfill orders for aquatic safety equipment
• Provide commercial purchase order services for aquatic facilities
• Verify your identity for security purposes
• Improve our product offerings and website functionality
• Communicate about orders, shipments, and account information
• Respond to customer service inquiries from water safety professionals
• Prevent fraud and enhance transaction security
• Comply with legal obligations related to commercial equipment sales

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing, shipping, and IT services, all bound by confidentiality agreements
• Legal Compliance: When required by law or to protect our rights and the safety of others
• Business Transfers: In connection with any merger or sale of company assets
• Commercial Partners: With manufacturers for warranty or specialized product fulfillment, when necessary

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures appropriate for commercial transactions:

• Enterprise-grade encryption for all online transactions
• Secure servers with restricted access
• Regular security audits of our systems
• PCI-DSS compliance for payment processing
• Data retention only as long as necessary for business or legal purposes

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage our professional clients to use strong passwords and protect their account credentials.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications while retaining transactional messages
• Restriction: Request limitations on how we use your data

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing certain requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functions for ordering equipment
• Analyze site usage to improve the customer experience
• Remember preferences for commercial clients
• Detect and prevent fraudulent activity

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As a global supplier of aquatic safety equipment, we may transfer and process data in the United States and other countries. We ensure appropriate safeguards are in place for these transfers, including standard contractual clauses where required.

8. Children’s Privacy

Our website and services are directed to professional buyers and organizations. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.