Welcome to The Ocean Motion’s FAQ page. As professional suppliers of aquatic safety equipment worldwide, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you need here, our water safety specialists are always ready to assist at [email protected].
About Our Products
What types of aquatic safety equipment do you offer?
We specialize in professional-grade aquatic safety equipment including:
- Lifeguard gear (rashguards, shorts, kits)
- First aid and safety kits
- Rescue equipment (AED units, floats/swim aids)
- Facility essentials (deck equipment, locker room supplies)
- Professional swimwear and apparel
Are your products suitable for commercial aquatic facilities?
Absolutely. The Ocean Motion specializes in commercial-grade aquatic safety equipment used by:
- Public pools and water parks
- Beach rescue teams
- Competitive swim programs
- Aquatic training facilities
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer purchase orders for facility orders?
Yes, we accommodate purchase orders for commercial clients. Please contact our team at [email protected] to discuss your facility’s needs and payment terms.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored for aquatic professionals:
- Standard Shipping ($12.95 USD): Via DHL/FedEx, arrives in 10-15 business days after dispatch – recommended for urgent equipment needs
- Free Economy Shipping: Via EMS for orders over $50 USD, arrives in 15-25 business days after dispatch – ideal for non-urgent orders
Do you ship worldwide?
We ship globally to aquatic professionals, with some exceptions:
- Certain remote areas in Asia and other regions may have restricted delivery
- International customers are responsible for any customs fees or import taxes
How can I track my order?
You’ll receive tracking information via email once your safety equipment ships. Our carriers provide real-time updates so you’ll know exactly when your lifeguard gear will arrive.
Returns & Exchanges
What is your return policy?
We stand behind our aquatic equipment with a 15-day return policy from delivery date:
- Items must be unused and in original packaging
- Contact us first to initiate a return
- Customer is responsible for return shipping costs
What if I receive damaged equipment?
Contact us immediately at [email protected] if you receive damaged safety equipment. We’ll arrange for replacement of any items damaged in transit – professional-grade protection is our standard, but we’ll make things right if issues occur.
Account & Technical Questions
How do I reset my password?
Use the “Forgot Password” link on our login page. You’ll receive email instructions to reset your password and regain access to your aquatic professional account.
Who should I contact for product technical questions?
Our water safety specialists can answer technical questions about proper use and maintenance of your aquatic safety equipment. Email [email protected] with your specific questions.
Still Have Questions?
At The Ocean Motion, we’re committed to serving the global aquatic safety community with reliable equipment and reliable support. For questions not covered here, contact our Baltimore-based team:
Email: [email protected]
Address: 1828 Blue Spruce Lane, Baltimore, US 21212
Because when lives depend on your equipment, you deserve support as dependable as your lifeguards.